Reset

Factory reset: A full reset (level 3)

Reading time: 3 minutes

Experiencing glitches with your Sound Capsule? In this article, we cover how to do a factory rest.

Understanding the different types of resets:

There are three levels, or three methods, to perform reset of your Sound Capsule:

  1. Reboot: A gentle reset, similar rebooting a computer or smartphone.
  2. Shut Down: A deeper reset, equivalent to powering off your computer and restarting it.
  3. Factory Reset: Restores your Sound Capsule to its factory settings, as if it's brand new. Factory reset is what we'll focus on in this guide.

Have you tried rebooting or performed a shutdown of your Space Recorder first? If not, follow the links above and try that first.

Will I loose my recordings if I perform a factory reset?

Yes, you will. A factory reset erases all recordings stored on your Sound Capsule.

What to do before a factory reset?

  • Back Up recordings: Ensure all your recordings are uploaded to your Cloud account to prevent loss.
  • Need help? If you're having trouble, our support team is here to assist. You can reach out to us here.

The only thing a factory reset won't affect is the firmware version; the latest update you updated on your Sound Capsule remains intact.

How to perform a factory reset on your Sound Capsule?

Step-by-step instructions:

Step 1:

  • Wake up your Sound Capsule by removing the lid.

Step 2:

  • Grab your mobile phone.
  • Ensure Bluetooth is enabled on your mobile phone.

Step 3:

  • Open the Companion App on your mobile phone.

Step 4:

  • Tap your Sound Capsule.

Step 5:

  • Tap the settings icon.

Step 6:

  • Tap "Erase Sound Capsule"

Step 7

  1. Carefully read the information provided in the app.
  2. Tap "Erase" to confirm and start the factory reset process.

Step 8

After the reset, your Sound Capsule will return to its original state.

  • Follow the setup instructions in the Companion App to get it up and running again.

Step 9

Once your Sound Capsule is set up and operational, check if the reset resolved your issue.

  • Did it solve the issue?

Yes: That's great!

No: For any additional help or guidance, please reach out to our support team. Contact our support team here.